My Account & Troubleshooting

Let's solve any issues together!

  • Supergreat Refund Policy Promoted article

    Cancellations For Sales Customers may cancel their order within 2 hours of being placed. The brand then has 24 hours ...

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  • Shipping to the USA 🇺🇸

    Quick tip   Our warehouse needs 3 days to process rewards from the date they're redeemed. It then takes about 1-4 we...

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  • Shipping to Canada 🇨🇦

    Quick Tip 💡 Our warehouse needs 3 days to process rewards from the date they're redeemed. It then takes about 2-5 wee...

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  • Phone number change

    Remember how we only allow 1 active account?  Well here's the exception!  If you change your phone number, we'll need...

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  • Tips for earning Supercoins

    There are many ways to earn Supercoins, but the best way to earn Supercoins is by making high caliber reviews on prod...

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  • Delete your account

    *heavy sigh* We're truly sorry to see you go 😞 Please let us know why you'd like to delete your account - we value al...

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  • Report missing Supercoins

    Something missing? Submit a request below with the details. Make sure to include your Supergreat username, the email ...

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  • Regain access to your account

    If your account has been flagged or disabled, please review our Community Guidelines & Policies.  If it still doesn't...

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  • Delete your reviews

    To delete one of your reviews, tap your user icon on the top left corner of the app.  From your profile, find the rev...

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  • Report a bug or problem

    Does something seem off or broken? Try these few steps before reaching out: Make sure your iOS and app are up to dat...

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